Bicycle and Bicycle Rack Rental Terms & Conditions

When making your reservation please mention the type of cycling you plan to do. If you're taking part in an event, we ask that you mention this too. We at Cycle Africa Tours and our partner bike shop Melkbos Cycles look forward to providing you with the quality service you deserve. Should you require the gravel bike over a weekend (Sunday) this will need to be collected the day. Contact the shop for arrangements. 

Use of the bicycle:

You the client, the renter accepts the bicycle in good condition, and commits himself/herself to return the bike in equally good condition, and to ride the bike respecting the rules and obligations of Cycle Africa Tours, as well as committing himself/herself:

• Not to adjust or manipulate the mechanical parts of the bicycle.
• To park the bike in a manner that is safe for pedestrians and in a place where theft is minimized (i.e. no dark alleys, abandoned areas prone to theft).
• To return the bike to Cycle Africa Tours or our partner Melkbos Cycles at the time and date indicated on the contract/agreement. A late return will be charged according to extra time the bicycle was used.
• To be responsible for any loss or damage to the equipment which, at all times, remains the exclusive property of Cycle Africa Tours. Without the insurance and in case the equipment is lost, destroyed, or damaged beyond repair in the judgment of Cycle Africa Tours or Melkbos Cycles, the renter agrees to pay Cycle Africa Tours the value to replace the equipment. The replacement charge will be determined by Cycle Africa Tours or Melkbos Cycles and charged at the time of the rental.
• Bicycles should at all times be transported inside a vehicle or on carriers where possible. Damage due to improper storage and/or transport will be charged to the client’s account. No more than two bicycles should be transported in the back of a bakkie (truck) unless fastened in an upright position.

Charges for use/ Insurence:

Cycling is an active sport and we recommend that you are adequately insured. We cannot be responsible for your own illness or injury or for damage or loss of your personal belongings while on a ride with our bicycle. It is also recommended that this insurance cover you in the event of cancellation of your trip i.e Cape Town Cycle Tour or any other cycling event you are taking part in.

The renter agrees to pay for the rental of the bike and any additional fee that is applicable for any mistreatment of the bicycle. In case the bicycle is broken because of mistreatment, lost or stolen, the excess amount of R 5000.00 is applicable and payable by the renter.

If any of the rental items i.e helmet, saddlebag, multi-tool, tire lever, bicycle pump are lost or damaged, this will also be billable by the renter. Replacement costs can be asked for by our partner in Melkbosstrand at the time of collecting your bike.

Repairs and Maintenance:

• In case of a breakdown, don’t abandon the bicycle. You should contact us immediately via telephone to arrange for the possibility of an exchange of a bicycle of equivalent or superior quality based on the availability of bicycles and transport. All repairs needed as a result of the use of the equipment including all parts and call out shall be paid by the renter.
• Cycle Africa Tours and or Melkbos Cycles cannot guarantee product inferiority i.e tire and tube bursts while in use.
• Mechanical issues reported after use/rental period has expired may not be refunded

Accidents and Release of Liability:

The client agrees that he/she will release Cycle Africa Tours or our partner Melkbos Cycles from any and all responsibility or liability for injuries or damages to the user of the equipment listed on this form or to any other person.

The client accepts for full responsibility for the care of this equipment and thereby agrees to freely and expressly assume and accept any risks and all injury to the user of this equipment while bicycling.

Cancellation Policy:

• If a scheduled rental is canceled due to poor weather conditions such as heavy rain, customers may reschedule their booking for another date (dependent on availability) by given sufficient notice in writing with the EXCEPTION over the Cape Town Cycle Tour or any other event period.
• A cancellation fee of 50% of the deposit will be applicable for cancellations done, less than 48 hours prior to the booking with the EXCEPTION over the Cape Town Cycle Tour or any other event period. i.e no refund is applicable.

Payment:

• Bookings are only reserved once payment has been secured.
• Payment can be done via electronic transfer or cash.
• An R1000.00 ZAR refundable deposit is required. Once the renter has returned the bikes and any damages/ losses noted, the deposit will be paid back into the renter’s account. Note that this could take 3 -4 working days.

General:

• We, unfortunately, do not rent cycling shoes or gloves. We encourage our clients to make use of their own. The same with pedals, we have a limited selection and these can be selected on the booking form.
• Do not leave the bike unattended. Locks deter theft but they do not prevent all theft from happening. We ask that you never leave our bikes unattended at any time.
• Our rental rates as per our website may change without prior notice.
• Delivery and collection are charged by area and should be arranged at the time of making your booking. Deliveries and collections are not made on Sundays. Standard delivery area: Table View, Bloubergstrand, Milnerton at no charge.  Deliveries outside of this zone will be charged per km.
• All bookings are subject to availability. When a booking is made by one person on behalf of another person or people, that person confirms to Cycle Africa Tours that he or she has the authority to make such a booking.
• All bicycles undergo a proper service and Quality Control check prior to delivery. Due to the nature of the equipment, unforeseen breakages are possible. Cycle Africa Tours or our partners Melkbos Cycles will not be kept liable for any such breakages and no claims may be made against Cycle Africa Tours or our partners Melkbos Cycles or any of its staff members over the Cycle Tour or any other event period.